Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about the Deering Estate

What is the Deering Estate?

Deering Estate is a historic Florida property featuring two museums, natural preserves, and cultural programs on a 444-acre site.

Where is Deering Estate located?

It is located at 16701 SW 72nd Avenue, Palmetto Bay, Florida 33157.

What are the main buildings at Deering Estate?

The estate includes Richmond Cottage and Stone House, both historic homes open for tours.

Is Deering Estate open every day?

Yes, it is open daily from 10 AM to 5 PM, except on Thanksgiving and Christmas.

Are guided tours available at Deering Estate?

Daily guided museum tours are offered at 11:30 AM, with other tours available seasonally.

Can visitors explore nature trails?

Yes, there are multiple hiking trails and eco-tours showcasing diverse ecosystems.

Is Deering Estate accessible for people with disabilities?

Certain tours and cruises are ADA accessible, with accommodations available upon request.

Are pets allowed at Deering Estate?

Pets are not allowed at some events; it is best to check specific event guidelines.

Can families with children visit the estate?

Yes, the estate offers programs and summer camps suitable for children ages 6 to 14.

Is there parking available onsite?

Free parking is available for all visitors at the estate.

What amenities does Deering Estate offer?

Amenities include a visitor center, picnic areas, a gift shop, and event spaces.

What kind of wildlife can be seen at Deering Estate?

Visitors may encounter various bird species, coastal hardwood hammocks, and native flora.

Is camping available at Deering Estate?

Overnight camping is not typical, but special night hike and campfire events are hosted.

Can I bring food and beverages to the estate?

Food and beverages are available during select events, and picnicking is allowed in designated areas.

Is Deering Estate a good spot for bird watching?

Yes, it is recognized as an Important Birding Area with seasonal bird walks.

Are photography and art activities permitted?

Yes, the estate hosts artist residencies, workshops, and photography is encouraged.

Has Deering Estate been featured in media?

Yes, it has appeared in TV shows like Miami Vice and hosted The Amazing Race All-Stars.

What should I wear when visiting the estate?

Closed-toe shoes and insect repellent are recommended, especially for nature tours.

Are there any restrictions on flashlights or open flames?

At some events, only battery-operated lights are allowed; open flames and flashlights may be prohibited.